Shipping & Pickup Deadlines
We offer same-day pickup and same-day shipping for orders placed before 3:00 PM Monday through Friday, and before 12:00 PM on Saturdays.
Orders Placed for Shipping: Please try to place your order as early as possible. If you place your order too close to the cutoff time—especially large orders—we may not have enough time to print it before the courier closes for the day.
Business Hours
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Monday – Friday: 8:00 AM to 4:00 PM
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Saturday: 8:00 AM to 12:00 PM
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Sunday: CLOSED
We accept orders online 24/7. If you place your order before 3:00 PM, your prints will be ready the same day. Orders placed on Saturdays after 12:00 PM will be ready on Monday. If an unplanned event occurs that prevents us from completing your order (such as a power outage), you will be notified immediately.
24/7 Pickup Instructions
Although we do not print on Sundays or holidays, pickup is always available.
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Every day, at any time: Once you receive your "Ready for Pickup" email, you can collect your transfers 24/7. Please walk to the lockers (which are RED and located inside the carport on the left-hand side) and look for your name. Open the locker and grab your transfers. There is no need to call or text in advance.
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If you cannot find your name: In the rare case that your name is not on a locker, please text us before leaving (804) 214-6404.. Your transfers may still be in the back, and we will bring them out to you.
Holidays & Vacations
We are closed on all major holidays. We also take regular vacations because we love going on cruises! We will always post a notice days in advance of our vacation dates so you can order your prints before we leave.
Important Notes
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No Rush or Editing Services: Your order will be printed exactly as it is submitted. While we are happy to offer guidance, we do not have a dedicated graphic designer on staff. We do not review orders beforehand because we do not know what final result you are looking for.
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File Storage: We do not store your images or files. Please save and back up your files on your own computer or cloud storage.
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Completion Time: We print orders in the order they are received. While we complete orders quickly, printers need time to run. Occasionally, we must reprint items due to printer or oven issues, which adds time for completion. We are always actively working on your order, and you will receive a notification as soon as it is ready.
Refund & Reprint Policy
We promise the highest quality transfers. If you are not satisfied, we will gladly reprint any order that has a print quality issue. However, we will not reprint orders due to low-quality files submitted by the customer.
If a refund is approved, it will be issued to your original form of payment. To protect our business, all transfers must be returned before a refund can be processed. All refund or reprint requests must be made immediately; due to the sensitive nature of the material, which can ruin if stored improperly, we cannot offer refunds or reprints for transfers that have been in your possession for more than 48 hours. We are not responsible for couriers delays.